EMPLOYEE RELATIONS & CASE MANAGEMENT SUPERVISOR IN QATAR GAS

Employee Relations & Case Management Supervisor


Qatar Gas


Employee Relations & Case Management Supervisor

Position Level: Senior Staff

Requisition Number:

Department: Others

Job Description: The incumbent is expected to handle routine duties independently, exercising independent judgment for resolving problems. Unique or unusual situations are referred to the section head. The incumbent is expected to establish priorities for his/her own assignments. Work is reviewed by assessing the process and outcomes of the tasks and interventions and the quality of recommendations made. The incumbent relies on a variety of written policy and procedural guidelines and in using their personal judgement in their application to specific situation. Monitor the application of the Qatargas Covenants promoting fairness, equity and diversity as part of the culture of the Company; Review and develop policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management; Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Work closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement HR policies and procedures; Foster a conducive working environment through employee relations activities and communication and work to resolve employee issues; Represent the organization at personnel-related hearings and investigations; Track and capture systematically the development of issues from the initial trigger through to their resolution; Investigate and follow up on grievance, harassment and disciplinary cases, conduct grievance and disciplinary interviews with employees and produce the necessary investigation reports with recommendations; Investigate and follow up on unexplained leaves of absence;Track the performance of employees on probation; Systematically follow up on performance appraisal appeals and recommend necessary action;Track progress of Corrective Action Plans prepared by departments for employees performing at below expected performance levels; Follow up with employees and ex-employees on the recovery of outstanding dues; Implement disciplinary procedures requested by line management, including the issue of warning letters and contract termination notices; Referee disputes arising among employees, Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, labor relations, and employee relations. Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates; Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices; Detect, investigate and resolve complaints, disputes and grievances of all staff members and report them to the Division Head; Follow up on issues emerging from employee satisfaction surveys, townhall meetings, visit reports, exit interviews, and other fora for capturing employee inputs. Gather information on workers' feelings about factors that affect worker morale, motivation, and efficiency.Conduct effective interviews and extract pertinent information; Interview employees to gather information on worker attitudes toward work environment and supervision received to facilitate resolution of employee relations problems: Acquaint, coach supervisors on appropriate actions relating to employee discipline: including: Assist supervisors and managers in counseling employees. Advise on the implementation of a range of disciplinary actions appropriate to the issue in accordance with Company policy. Provide advice on the applicable policies and procedures; on how to communicate with employees in specific contexts; and on the proper methods of discipline and discharge; Follow up with the Court authorities on matters relating to individual employees; Coordination with the Legal Department in analysis of complex cases and in determining most appropriate next steps.

Required Qualification: Degree qualified Fluent written and spoken English Good understanding of SAP system

Required Experience: Minimum 6 Â years work experience in Human Resource functions.
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